Medical Conditions

All treatments are subject to completion of a health consultation to ensure there are no contra-indications that will affect your chosen treatment. Your therapist will discuss any issues with you on the day and a suitable alternative treatment may be offered. We are unable to carry out specific treatments on clients with/or who have suffered from certain medical conditions. A doctors letter may be required in some cases. If you have had cancer in the last 5 years or are currently pregnant we are unable to offer any type of massage as we are not trained or insured, an alternative treatment will be offered. If you are unsure, please contact us in advance for further guidance.

 

Cancellations, Re-scheduling and No Shows

24hrs notice is required when cancelling or re-scheduling an appointment, if you don’t meet the notice period you will be charged at the full price to cover loss of professional time. We are unable to book you in again until the balance has been settled.

 

Spa Packages

Full payment is required for all spa packages at time of booking. We do not offer refunds but you can re-schedule depending on availability. Spa packages can be re-scheduled up to a maximum of three times. Towels are provided with all spa packages, please bring along suitable footwear for the pool area. Robes are available to hire, £10 refundable cash deposit required. Afternoon tea and Sunday roast is available between 1pm and 3.30pm. If you have chosen a Spa Break check in is from 3pm, check out is 12pm. Breakfast is served between 6.30am and 10am Monday to Friday and 7am to 11am Saturday and Sunday. Single person supplement applies.

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Appointments

Please make sure you arrive at least five minutes prior to your treatment time to complete our health consultation. If you arrive late you will lose time on your treatment and you will still be charged the full price. Occasionally we may run late, if this happens you will still receive your full treatment time. Clients must be at least 16 years of age to receive any treatments. We are happy to offer a file and polish to under 16’s as long as a parent or guardian is present throughout their treatment.

 

Gift Vouchers

The perfect gift for every occasion, they offer indulgence and a treat that many people wouldn’t otherwise gift themselves. Available for individual treatments, spa packages or monetary value. They can be emailed or posted out to you second class and are valid for six months from date of purchase. You can purchase gift vouchers directly from the salon, in person, by email or telephone.

 

Discounts, Promotions and Special Offers

We run a promotion every month where you can take advantage of up to 50% savings. These will be advertised on our social pages and if you sign up to our emails then you’ll be the first to hear of them. They cannot be used in conjunction with any other offer.